FAQs

Services

Is your clinic a drop-in?

No. We book appointments by phone only. The clinic hours are:

Monday 2 p.m. – 5 p.m.
Tuesday 4 p.m. – 7 p.m.
Wednesday 12 p.m. – 5 p.m.
Thursday 5 p.m. – 8 p.m.
Friday 12:30 p.m. – 4:30 p.m.

What does it cost to attend the clinic?

There is no cost to attend the clinic and we do not require an Ontario Health Card.

Is your service anonymous?

HIV antibody tests are done anonymously, and all our other services and tests are confidential.

Is there an age limit? Do I have to live in Toronto?

We see people of all ages. You do not have to live in Toronto.

Are all your doctors women?

Yes.

Pregnancy

When can I have a pregnancy test and how soon will I find out?

We can do an accurate urine test for pregnancy within a week of missing a period. Results are available within five minutes.

Does the clinic do abortions?

No. We provide pregnancy testing, counselling and referrals appropriate to the client’s wishes.

Are abortions legal?

Yes, abortions are legal in Canada.

Birth control: the pill, Evra patch or Nuva ring

How long does it take for the pill/patch/ring to work?

If you start on the first day of a period, these methods are effective immediately. If you start at any other time, they are effective after 7 days. However, we recommend using a back-up method such as condoms for the first month.

The pill works all the time, even when you take the sugar pills or during the 7 days off, as long as you don’t miss any pills. If you miss one or more pills, you should use a back-up method like a condom until your next pack.

The patch and ring are also effective in preventing pregnancy during the week you are not using them.

Will birth control stop me from getting pregnant in the future?

No. None of the methods of birth control have any long-term effects on fertility. However, sometimes periods can be delayed after stopping the pill or Depo-Provera injections.

Is it okay to skip periods on the pill?

Some women choose to miss the occasional period by not taking a break or by skipping the sugar pills and starting the next pack right away. There is no harm in doing this, and you are still protected from pregnancy, but if you are late with pills you may be more likely to have breakthrough bleeding.

Can someone pick up pills/the patch/the ring for me?

Yes, as long as you have an up-to-date prescription with us. Let the person know how many packages you want and remind them that sales are by cash only. Birth control can be picked up during these times:

Monday: 10:00 a.m. - 5:00 p.m.
Tuesday: 10:00 a.m. - 6:00 p.m.
Wednesday: 10:00 a.m. - 5:00 p.m.
Thursday: 10:00 a.m. - 7:00 p.m.
Friday: 10:00 a.m. - 5:00 p.m.

Birth control: The IUD or IUS (hormonal IUS)

How can I get an IUD/IUS?

At the clinic, getting an IUD/IUS is a 2-step process. At the first appointment counsellors explain the risks and benefits of this method, describe the insertion process and answer any questions. At this time, swabs are done to rule out vaginal infections. The IUD/IUS insertion is done during a period, within the next 3 months.

Emergency contraceptive pill (ECP)

What is the ECP?

The emergency contraceptive pill, also known as the morning after pill, is a hormonal treatment that reduces the chance of pregnancy if taken within three days after unprotected sex. At this clinic we sell Plan B at a reduced price, cash only.

Do I need an appointment to get Plan B? Can someone get it for me?

You don’t need an appointment but it is best to call the clinic first before you come. We can only provide Plan B to the client herself.

HIV

When should I take an HIV test?

An HIV test is most accurate three months after exposure to the virus.( for example, from unprotected sex or sharing needles). You do not need to do an HIV test on a regular basis unless you feel you have been at risk for the virus.

How can I get an HIV test?

At this clinic we do anonymous HIV testing. Appointments are booked on a first-name basis and the test is done under a number. There are two types of HIV tests available at the clinic. With the rapid point-of-care test, results are available within a few minutes. With the standard blood test, results are ready in one week and you return to the clinic with your number to get your results.

Sexually transmitted Infections (STIs)

How can I get an STI test?

There is no single test that can check for all STIs. We offer tests for gonorrhea, chlamydia, syphilis, hepatitis B & C, vaginal infections and genital herpes, as well as Pap tests for cervical cancer. All testing is confidential and free of charge.

When and how will I get the results?

Results generally take one week, depending on the test. You can get results by phone.

Can I get a copy of my results?

Yes, you can get a copy of results by picking them up in person at the clinic.

What happens if I have an STI?

We offer free treatment for gonorrhea, chlamydia, genital warts, molluscum and some vaginal infections. We also offer counselling on managing the infection and how to tell partners, as needed.

Hepatitis B

How can I get a hepatitis B vaccination?

We offer free hepatitis B vaccinations, by appointment, to people at risk. The schedule for the injections is:

- First injection
- Second injection one month after the first
- Third injection six months after the first